CSG - SINGLE FRONT DOOR WORK REQUESTS PORTAL

CSG New Work Requests

Is a new portal to request work from our Delivery Teams. Aim is to centralise the process to collate, store, prioritise and assign Delivery partners.


Please use this form to submit your NEW work requests. Types of requests you can submit:

New Editorial Only Requests

Digital Service Work - delivered by Digital Service/LABs Development teams

UKISN Technology Work


Please remember the SLA's below:

Editorial only

SLA 1 day

Small Change - up to 2 days

Medium Change - up to 7 days

Large Change - up to 10 days


Digital Service/DC Labs

SLA is 10 days to confirm lead times for delivery post sizing

XS - 2 weeks

S - up to 4 weeks

M - up to 8 weeks

L - up to 12 weeks

XL - more than 12 weeks


UKISN/SNS

SLA can be up to 21 days to confirm lead times for delivery post sizing

TBC - case by case

(We will contact requester for further information)


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Status Request on Hold
Categories UKIS North
Created by Guest
Created on May 4, 2021

RELATED REQUESTS

Automation of Advisor Notes

We want to automate the notes completed by advisors during direct sessions in Stan and MHR.


There is multiple call types that require Advisors to update Stan and MHR which increase AHT. Automating this process with predefined call types will reduce AHT significantly


Owner - Danny Cain & Nick Pearce

  • Attach files
  • Lois Oliver
    Reply
    |     May 24, 2021

    Placed on hold until UKIS owner confirmed

  • Lois Oliver
    Reply
    |     May 13, 2021

    Note sent to Adam Thornburn to initiate conversation about this request