CSG - SINGLE FRONT DOOR WORK REQUESTS PORTAL

CSG New Work Requests

Is a new portal to request work from our Delivery Teams. Aim is to centralise the process to collate, store, prioritise and assign Delivery partners.

Please use this form to submit your NEW work requests. Types of requests you can submit:

New Editorial Only Requests

Digital Service Work - delivered by Digital Service/LABs Development teams

UKISN Technology Work

Please remember the SLA's below:

Editorial only

SLA 1 day

Small Change - up to 2 days

Medium Change - up to 7 days

Large Change - up to 10 days

Digital Service/DC Labs

SLA is 10 days to confirm lead times for delivery post sizing

XS - 2 weeks

S - up to 4 weeks

M - up to 8 weeks

L - up to 12 weeks

XL - more than 12 weeks

UKISN/SNS

SLA can be up to 21 days to confirm lead times for delivery post sizing

TBC - case by case

(We will contact requester for further information)

1 VOTE

Status Completed / Now Live

Categories Digital & Editorial Optimisation

Created by Guest

Created on Apr 30, 2021

Order Tracking Equipment Replacement - Remove Contact Number

When a customer orders a replacement piece of equipment online or direct they get this information in order tracking.

I have attached an image of the screen customers see, this is for a replacement remote control.

Over the last 8 weeks we have had 25,000 calls from this number. We want to remove this number for all equipment or none actionable orders. Replace Router, Replace Remote etc.

Screenshot_2021...

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