CSG - SINGLE FRONT DOOR WORK REQUESTS PORTAL

CSG New Work Requests

Is a new portal to request work from our Delivery Teams. Aim is to centralise the process to collate, store, prioritise and assign Delivery partners.


Please use this form to submit your NEW work requests. Types of requests you can submit:

New Editorial Only Requests

Digital Service Work - delivered by Digital Service/LABs Development teams

UKISN Technology Work


Please remember the SLA's below:

Editorial only

SLA 1 day

Small Change - up to 2 days

Medium Change - up to 7 days

Large Change - up to 10 days


Digital Service/DC Labs

SLA is 10 days to confirm lead times for delivery post sizing

XS - 2 weeks

S - up to 4 weeks

M - up to 8 weeks

L - up to 12 weeks

XL - more than 12 weeks


UKISN/SNS

SLA can be up to 21 days to confirm lead times for delivery post sizing

TBC - case by case

(We will contact requester for further information)


Add a New Work Request Subscribe
Status Request on Hold
Categories UKIS North
Created by Guest
Created on Apr 30, 2021

RELATED REQUESTS

Enable customers to check BB order status online

We know around 4.4k customers call us per week relating to an update on there BB order.

Split between -

Call after SMS / Email, Progress Update.


We want to allow live tracking so our customers can stay up to date on the progress of there order so that they don't need to call for the advisor to provide an update.


This solution needs fully scoped out but will have other benefits to AHT, Call Reduction and Digital Adoption.


  • Attach files