CSG - SINGLE FRONT DOOR WORK REQUESTS PORTAL
CSG New Work Requests
Is a new portal to request work from our Delivery Teams. Aim is to centralise the process to collate, store, prioritise and assign Delivery partners.
Please use this form to submit your NEW work requests. Types of requests you can submit:
New Editorial Only Requests
Digital Service Work - delivered by Digital Service/LABs Development teams
UKISN Technology Work
Please remember the SLA's below:
Editorial only
SLA 1 day
Small Change - up to 2 days
Medium Change - up to 7 days
Large Change - up to 10 days
Digital Service/DC Labs
SLA is 10 days to confirm lead times for delivery post sizing
XS - 2 weeks
S - up to 4 weeks
M - up to 8 weeks
L - up to 12 weeks
XL - more than 12 weeks
UKISN/SNS
SLA can be up to 21 days to confirm lead times for delivery post sizing
TBC - case by case
(We will contact requester for further information)
Added to Product Roadmap.
If development required - and not already in Andy Griffiths' roadmap - could be done by new CSG Simplification Squad.
I'll pick up with Ade and get some more details on this one.
If development will need adding to the Product Roadmap.
Looks like for some accounts it does actually show "TV, Broadband & Talk" when this is relevant (which is great!) but doesnt on mine for some reason. Its not a staff account thing as shows correctly for Clive. When looking at this let me know and I'll ping you my account number so you can tak a look (e.g. could be the VOIP product I am on?).