Small Change - up to 2 days
Medium Change - up to 7 days
Large Change - up to 10 days
XS - 2 weeks
S - up to 4 weeks
M - up to 8 weeks
L - up to 12 weeks
XL - more than 12 weeks
TBC - case by case
(We will contact requester for further information)
Problem Statement - We have 3 journeys which drive around 4k calls per week. These calls are very transactional and we want to move these online. As a first phase tactical solution we want the below 3 journeys to end in messaging.
Replace Remote
1 - https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment
2 - https://www.sky.com/help/diagnostics/sky-q-remotes/fix-voice-control
3 - https://www.sky.com/help/diagnostics/sky-q-remotes/fix-touchpad
4 - https://www.sky.com/help/diagnostics/sky-q-remotes/touchpad-too-sensitive
5 - https://www.sky.com/help/diagnostics/sky-q-remotes/fix-remote
Replace Router
1 - https://www.sky.com/help/articles/sky-broadband-diagnostic-broadband-not-working
Escalate to Network
1 - https://www.sky.com/help/home/sky-talk/fix-problems-with-my-phone/diagnostics/fix-problems-with-your-phone/check-your-phone-line
2 - https://www.sky.com/help/home/sky-talk/fix-problems-with-my-phone/diagnostics/fix-problems-with-your-phone/cant-make-some-calls
3 - https://www.sky.com/help/home/sky-talk/fix-problems-with-my-phone/diagnostics/fix-problems-with-your-phone/cant-receive-calls
The benefit will be reduction in calls, Reduction in AHT, Revenue in chargeable for damages
UPDATE 02/04/21
We now would like to update this request with an additional Messaging POD, this will be to support viewing card issues / replacements.
Link to end journey - https://www.sky.com/help/articles/viewing-card-error-messages-sky-plus#error
https://www.sky.com/help/articles/sky-q-viewing-card-osms#q-help-articles
Great Thanks Alex :)
Viewing card variants and the three extra replace router variants sent to Tash to be integrated into the test build.
Test comment
Great Thanks Alex :)
Viewing card variants and the three extra replace router variants sent to Tash to be integrated into the test build.
Test comment