CSG - SINGLE FRONT DOOR WORK REQUESTS PORTAL

CSG New Work Requests

Is a new portal to request work from our Delivery Teams. Aim is to centralise the process to collate, store, prioritise and assign Delivery partners.


Please use this form to submit your NEW work requests. Types of requests you can submit:

New Editorial Only Requests

Digital Service Work - delivered by Digital Service/LABs Development teams

UKISN Technology Work


Please remember the SLA's below:

Editorial only

SLA 1 day

Small Change - up to 2 days

Medium Change - up to 7 days

Large Change - up to 10 days


Digital Service/DC Labs

SLA is 10 days to confirm lead times for delivery post sizing

XS - 2 weeks

S - up to 4 weeks

M - up to 8 weeks

L - up to 12 weeks

XL - more than 12 weeks


UKISN/SNS

SLA can be up to 21 days to confirm lead times for delivery post sizing

TBC - case by case

(We will contact requester for further information)


Add a New Work Request Subscribe
Status Completed / Now Live
Categories Digital & Editorial Optimisation
Created by Guest
Created on Mar 25, 2021

RELATED REQUESTS

Messaging Pod Active on Help

Problem Statement - We have 3 journeys which drive around 4k calls per week. These calls are very transactional and we want to move these online. As a first phase tactical solution we want the below 3 journeys to end in messaging.


Replace Remote

1 - https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment

2 - https://www.sky.com/help/diagnostics/sky-q-remotes/fix-voice-control

3 - https://www.sky.com/help/diagnostics/sky-q-remotes/fix-touchpad

4 - https://www.sky.com/help/diagnostics/sky-q-remotes/touchpad-too-sensitive

5 - https://www.sky.com/help/diagnostics/sky-q-remotes/fix-remote


Replace Router

1 - https://www.sky.com/help/articles/sky-broadband-diagnostic-broadband-not-working


Escalate to Network

1 - https://www.sky.com/help/home/sky-talk/fix-problems-with-my-phone/diagnostics/fix-problems-with-your-phone/check-your-phone-line

2 - https://www.sky.com/help/home/sky-talk/fix-problems-with-my-phone/diagnostics/fix-problems-with-your-phone/cant-make-some-calls

3 - https://www.sky.com/help/home/sky-talk/fix-problems-with-my-phone/diagnostics/fix-problems-with-your-phone/cant-receive-calls


The benefit will be reduction in calls, Reduction in AHT, Revenue in chargeable for damages


UPDATE 02/04/21

We now would like to update this request with an additional Messaging POD, this will be to support viewing card issues / replacements.


Link to end journey - https://www.sky.com/help/articles/viewing-card-error-messages-sky-plus#error

https://www.sky.com/help/articles/sky-q-viewing-card-osms#q-help-articles


  • Attach files
  • Guest
    Reply
    |     Apr 26, 2021

    Great Thanks Alex :)

  • Alex Banner
    Reply
    |     Apr 26, 2021

    Viewing card variants and the three extra replace router variants sent to Tash to be integrated into the test build.

  • Alex Banner
    Reply
    |     Apr 26, 2021

    Test comment