CSG - SINGLE FRONT DOOR WORK REQUESTS PORTAL
CSG New Work Requests
Is a new portal to request work from our Delivery Teams. Aim is to centralise the process to collate, store, prioritise and assign Delivery partners.
Please use this form to submit your NEW work requests. Types of requests you can submit:
New Editorial Only Requests
Digital Service Work - delivered by Digital Service/LABs Development teams
UKISN Technology Work
Please remember the SLA's below:
Editorial only
SLA 1 day
Small Change - up to 2 days
Medium Change - up to 7 days
Large Change - up to 10 days
Digital Service/DC Labs
SLA is 10 days to confirm lead times for delivery post sizing
XS - 2 weeks
S - up to 4 weeks
M - up to 8 weeks
L - up to 12 weeks
XL - more than 12 weeks
UKISN/SNS
SLA can be up to 21 days to confirm lead times for delivery post sizing
TBC - case by case
(We will contact requester for further information)
Great! Thx all!!!
Any references to My Account now updated to My Sky across Sky.com/OneHelp content.
Thank you!
Editorial team impact assessing all help content ahead of implementation by Friday 9 April.
@naz @rich this isn’t just the /help page but all the content in articles/flows that might mention MyAccount or other old ways of getting to pages
@RichardHagerty you should be able to add comments please try toggle between private and public comments. You have full access
This is less for beneift and more of a Keep On Keep Up as needs to accurately guide customers now site structure is changing with MySky