CSG - SINGLE FRONT DOOR WORK REQUESTS PORTAL

CSG New Work Requests

Is a new portal to request work from our Delivery Teams. Aim is to centralise the process to collate, store, prioritise and assign Delivery partners.


Please use this form to submit your NEW work requests. Types of requests you can submit:

New Editorial Only Requests

Digital Service Work - delivered by Digital Service/LABs Development teams

UKISN Technology Work


Please remember the SLA's below:

Editorial only

SLA 1 day

Small Change - up to 2 days

Medium Change - up to 7 days

Large Change - up to 10 days


Digital Service/DC Labs

SLA is 10 days to confirm lead times for delivery post sizing

XS - 2 weeks

S - up to 4 weeks

M - up to 8 weeks

L - up to 12 weeks

XL - more than 12 weeks


UKISN/SNS

SLA can be up to 21 days to confirm lead times for delivery post sizing

TBC - case by case

(We will contact requester for further information)


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Status Request on Hold
Categories UKIS North
Created by Guest
Created on Aug 24, 2021

RELATED REQUESTS

Replacement Remotes

We currently issue c.2,300 replacement Sky Q remote controls per week, driving 119,600 calls per year into contact centres as no self-service journey exists. Analysis shows that 30% of our customers should be charged for replacement but due to contradictory knowledge content & current STAN processes only 12% are currently charged. Project Scope:

1) Changes to AVTV to include chargeable options.

2) Creation of AVS deflection journey.


Feedback from AVS that UKIS design support required in order to deliver AVS journey. AVTV changes currently being pursued via small change however this has been clocked due to sirius

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