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CSG - SINGLE FRONT DOOR WORK REQUESTS PORTAL

CSG New Work Requests

Is a new portal to request work from our Delivery Teams. Aim is to centralise the process to collate, store, prioritise and assign Delivery partners.


Please use this form to submit your NEW work requests. Types of requests you can submit:

New Editorial Only Requests

Digital Service Work - delivered by Digital Service/LABs Development teams

UKISN Technology Work


Please remember the SLA's below:

Editorial only

SLA 1 day

Small Change - up to 2 days

Medium Change - up to 7 days

Large Change - up to 10 days


Digital Service/DC Labs

SLA is 10 days to confirm lead times for delivery post sizing

XS - 2 weeks

S - up to 4 weeks

M - up to 8 weeks

L - up to 12 weeks

XL - more than 12 weeks


UKISN/SNS

SLA can be up to 21 days to confirm lead times for delivery post sizing

TBC - case by case

(We will contact requester for further information)


Status Request on Hold
Categories Small Change
Created by Guest
Created on Aug 24, 2021

Repeats Database

Problem Statement

•The accessibility team want to make a change to the extreme repeats functionaility to look at 20 alls in 30 days. Currently this is done through batch however we no longer utilise repeats or extreme repeats in the UK.

'As Is' and 'To Be' Customer Journeys

•Currently this functionallity would me maintained within a batch process as repeats and extreme repeats however the current functionallity is no longer used in the UK and the ambition is to remove it and fold it into the current repeats Databse used by routing to carry out DODO repeats, Same Day Repats and routing repeats.

•Requirement to invvestiate whats needed to increased the DB to hold 30 days of data, Its currently partitend to only hold 7 days.

•Performance is required to me maintained.

Business Requirements

•requirement is for accessibility to have individual extreme repeats of 20 calls in 30 days


We started by obtaining the top 50 repeat Access customers for Q1:

50 Access customers called us 5,500 times, that’s 63+ calls a day

2.2% of Access Demand

The cost to the business in repeat calls for these 50 Access customers alone for Q1 was circa £165,000

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