CSG - SINGLE FRONT DOOR WORK REQUESTS PORTAL

CSG New Work Requests

Is a new portal to request work from our Delivery Teams. Aim is to centralise the process to collate, store, prioritise and assign Delivery partners.


Please use this form to submit your NEW work requests. Types of requests you can submit:

New Editorial Only Requests

Digital Service Work - delivered by Digital Service/LABs Development teams

UKISN Technology Work


Please remember the SLA's below:

Editorial only

SLA 1 day

Small Change - up to 2 days

Medium Change - up to 7 days

Large Change - up to 10 days


Digital Service/DC Labs

SLA is 10 days to confirm lead times for delivery post sizing

XS - 2 weeks

S - up to 4 weeks

M - up to 8 weeks

L - up to 12 weeks

XL - more than 12 weeks


UKISN/SNS

SLA can be up to 21 days to confirm lead times for delivery post sizing

TBC - case by case

(We will contact requester for further information)


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Status Request on Hold
Categories Small Change
Created by Guest
Created on Aug 24, 2021

RELATED REQUESTS

CRF Reduction

We have been reviewing CRF demand with the intent on driving down volumes of weekly CRF's raised. As part of this review we identified a number of 'issues' driving CRF volume in estate each week with no timescale for fix in place. These 6 issues responsible for 10% of all CRF's (1000 per week).

1) CP-18098: Sky Sports billling issues

2) CP-18357: Unable to access shop due to migrate banner

3) CP-18197: Red banner when running re enable viewing servce

4) CP-17883: Red banner when adding BBT during HM/Make sale BBT

5) CP-18016: Cancel Home Move not updating portfolio

6) CP-18299: Unable to complete cancel future change


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